Refund policy

LEE LUX FITZ ACTIVEWEAR

Return & Refund Policy

30-Day Luxury Guarantee

Last Updated: 01/20/2024

At Lee Lux Fitz Activewear, we design elevated performance wear for the modern woman who moves with intention. Your satisfaction is not optional — it is our standard.

If your purchase does not meet your expectations, we offer a refined and seamless return experience.

Our 30-Day Return Promise

We gladly accept returns within 30 days of delivery under the following conditions:

Items must be unworn, unwashed, and in pristine condition
Original tags must remain attached
No signs of wear, odor, stains, or damage
Proof of purchase is required

All returns are subject to quality inspection. Items that do not meet our standards will be respectfully declined and returned to sender.

Final Sale Items

The following items are considered final and are not eligible for return or refund:

Sale or promotional items
Limited-edition drops
Gift cards
Intimate garments including undergarments and bodysuits
Items marked “Final Sale”

Refund Processing

Once your return is received and approved:

You will receive confirmation via email
Refunds are issued to your original payment method
Please allow 5–10 business days for processing, depending on your financial institution

Original shipping fees are non-refundable unless the return is due to a verified defect or fulfillment error.

Exchanges

We offer size exchanges (subject to inventory availability).

To request an exchange:

Email us at leeluxfitz768@gmail.com within 30 days
Return your original item
Upon inspection, we will ship your replacement

Customers are responsible for return shipping unless the item is defective.

Damaged or Incorrect Orders

Should you receive an item that is defective or incorrect, please contact us within 7 days of delivery with your order number and photos.

We will promptly issue a replacement or full refund at no additional cost to you.

Return Shipping

Return shipping costs are the responsibility of the customer unless otherwise stated.

We recommend trackable shipping, as Lee Lux Fitz Activewear is not liable for lost return parcels.

Return Address:
Arthur Hoffmann str 13
14107 Leipzig Germany

Contact

Lee Lux Fitz Activewear
Customer Experience Team
Email: leeluxfitz768@gmail.com
Hours: Monday–Friday | 9AM–5PM CST

SHORTER SHOPIFY-READY VERSION (30-Day Policy)

You may paste this directly into Shopify’s policy section:

Returns & Refunds

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

Unworn and unwashed
In original condition with tags attached
Free of stains, odors, or damage

Final sale items, promotional items, gift cards, and intimate apparel are not eligible for return.

Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days.

Customers are responsible for return shipping unless the item is defective or incorrect.

For assistance, contact:
[Insert Email]

TERMS & CONDITIONS

Lee Lux Fitz Activewear

Last Updated: 01/20/2024

Welcome to Lee Lux Fitz Activewear. By accessing or purchasing from our website, you agree to the following Terms & Conditions.

1. Use of Website

By using this site, you confirm that you are at least 18 years old or accessing under parental supervision.

You agree not to:

Use the website for unlawful purposes
Attempt to hack, disrupt, or exploit site functionality
Copy, distribute, or misuse our content

2. Intellectual Property

All content, including logos, branding, designs, graphics, product names, and imagery are the exclusive property of Lee Lux Fitz Activewear.

Unauthorized reproduction or distribution is strictly prohibited.

3. Product Information

We strive for accuracy in product descriptions and pricing. However, we reserve the right to correct errors, update information, or cancel orders if inaccuracies occur.

4. Pricing & Payments

All prices are listed in USD.

We reserve the right to modify pricing at any time without notice.

Orders may be refused or canceled at our discretion, including suspected fraudulent transactions.

5. Limitation of Liability

Lee Lux Fitz Activewear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Products are intended for general fitness use. Customers assume responsibility for proper use.

6. Governing Law

These Terms shall be governed by the laws of the United States and the state in which the business operates.

7. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of changes.

PRIVACY POLICY

Lee Lux Fitz Activewear

Last Updated: [Insert Date]

Your privacy matters. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect:

Name
Email address
Shipping & billing address
Phone number
Payment information
IP address and device information

2. How We Use Your Information

We use your information to:

Process and ship orders
Communicate about your purchase
Improve our website and customer experience
Send marketing emails (only if you opt in)
Prevent fraud and ensure security

3. Payment Security

All payments are processed securely through third-party providers. We do not store full credit card information on our servers.

4. Cookies

We use cookies to enhance browsing experience, analyze traffic, and personalize marketing.

You may disable cookies in your browser settings.

5. Sharing Information

We do not sell your personal information.

We may share information with trusted third parties for payment processing, shipping, marketing services, or legal compliance.

6. Your Rights

You may request to:

Access your personal data
Correct inaccurate information
Delete your data
Opt out of marketing emails

Contact: [Insert Email]

7. Data Protection

We implement reasonable security measures to protect your information, though no method of transmission is 100% secure.